Have you received my return?

For UK returns - Please allow up to 14 days for us to receive your return and process a refund.

For International returns - Please allow up to 21 days for us to receive your return and process a refund.

You should have received a receipt from the courier who collected your parcel or when you dropped your parcel off at a post office. This will have a tracking reference number.

First check this number via the relevant online tracking service. You’ll see if it is in transit and the estimated delivery date.

If the return has been delivered and you have not received your refund within the timeframe stated above, please contact [e-mail] and we will be happy to help.